This survey is designed to help your utility better understand how closely aligned you are with your residential customers when it comes to the variety of programs you offer and the amount of marketing you use to promote those programs. Please answer as best you know in regards to your entire utility, if unsure answer the best as you know within your role at your utility.
This survey takes approximately 10 minutes to complete. Upon completion you will receive a customized report that gives you information about how your utility’s customers already answered, as well as an evaluation of how closely aligned you are with your customers.
Responses will also be aggregated nationwide to evaluate how the utility industry aligns with its customers.