This assessment is designed to help you see whether your utility programs and marketing dollars are focused on the programs and services your residential customers actually want to know about and participate in.

Answer as best you can for your utility’s overall offerings. If you aren’t certain about the overall picture, then answer as best you can based on your role at the utility.

Once you’ve answered the questions, you’ll receive a customized report showing how well your assumptions match up with what your customers are saying. Responses will also be aggregated nationwide to evaluate how well the overall utility industry aligns with customers in general.