This survey is designed to help your utility better understand how aligned you are with your residential customers when it comes to the variety of programs you offer and the amount of marketing you use to promote those programs.

This survey takes approximately 10 minutes to complete. Upon completion you will receive a customized report that gives you information about how customers answered, as well as an evaluation of how aligned you are with your customers.

Responses are also aggregated nationwide to evaluate how utilities perceive themselves compared to their customers.